/* F-Tech Support Tickets — Frontend v1.3.1 */

/* ── Wrapper: full-width, no fight with theme ── */
.ftech-form-wrap {
    --ftech-accent: #2563EB;
    --ftech-accent-hover: #1D4ED8;
    --ftech-accent-light: #EFF6FF;
    --ftech-accent-glow: rgba(37, 99, 235, 0.12);
    --ftech-dark: #0F172A;
    --ftech-text: #334155;
    --ftech-text-light: #64748B;
    --ftech-white: #FFFFFF;
    --ftech-bg: #F8FAFC;
    --ftech-card: #FFFFFF;
    --ftech-border: #E2E8F0;
    --ftech-border-focus: #CBD5E1;
    --ftech-red: #EF4444;
    --ftech-radius: 12px;
    --ftech-radius-sm: 8px;
    --ftech-shadow: 0 1px 3px rgba(0,0,0,0.06), 0 1px 2px rgba(0,0,0,0.04);
    --ftech-shadow-lg: 0 10px 25px -3px rgba(0,0,0,0.08), 0 4px 6px -4px rgba(0,0,0,0.04);
    --ftech-transition: 0.2s cubic-bezier(0.4, 0, 0.2, 1);

    width: 100%;
    font-family: inherit;
    color: var(--ftech-text);
    line-height: 1.6;
    -webkit-font-smoothing: antialiased;
}

.ftech-form-wrap *, .ftech-form-wrap *::before, .ftech-form-wrap *::after {
    box-sizing: border-box;
}

/* ── Inner container: THIS controls max-width ── */
.ftech-form-inner {
    width: 100%;
    max-width: 780px;
    margin: 32px auto;
    padding: 0 24px;
}

@media (max-width: 640px) {
    .ftech-form-inner {
        margin: 16px auto;
        padding: 0 16px;
    }
}

/* ── Language Bar ── */
.ftech-form-lang-bar {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 8px;
    font-size: 13px;
    color: var(--ftech-text-light);
}

.ftech-lang-buttons { display: flex; gap: 4px; flex-wrap: wrap; }

.ftech-lang-btn {
    padding: 5px 14px;
    border: 1px solid var(--ftech-border);
    border-radius: 50px;
    background: var(--ftech-white);
    color: var(--ftech-text-light);
    font-size: 12px;
    font-weight: 500;
    cursor: pointer;
    transition: all var(--ftech-transition);
}

.ftech-lang-btn:hover {
    border-color: var(--ftech-accent);
    color: var(--ftech-accent);
    background: var(--ftech-accent-light);
}

.ftech-lang-btn.active {
    background: var(--ftech-accent);
    color: var(--ftech-white);
    border-color: var(--ftech-accent);
}

/* ── Tabs ── */
.ftech-form-tabs {
    display: flex;
    background: var(--ftech-bg);
    border-radius: var(--ftech-radius) var(--ftech-radius) 0 0;
    padding: 4px;
    border: 1px solid var(--ftech-border);
    border-bottom: none;
}

.ftech-form-tab {
    flex: 1;
    padding: 12px 20px;
    border: none;
    background: transparent;
    font-size: 14px;
    font-weight: 600;
    color: var(--ftech-text-light);
    cursor: pointer;
    border-radius: var(--ftech-radius-sm);
    transition: all var(--ftech-transition);
    text-align: center;
}

.ftech-form-tab:hover { color: var(--ftech-text); background: var(--ftech-white); }

.ftech-form-tab.active {
    color: var(--ftech-accent);
    background: var(--ftech-white);
    box-shadow: var(--ftech-shadow);
}

/* ── Panels ── */
.ftech-form-panel { display: none; }
.ftech-form-panel.active { display: block; }

#ftech-panel-new-ticket,
#ftech-panel-check-status {
    background: var(--ftech-card);
    border: 1px solid var(--ftech-border);
    border-radius: 0 0 var(--ftech-radius) var(--ftech-radius);
    padding: 32px 36px 36px;
    box-shadow: var(--ftech-shadow-lg);
}

@media (max-width: 640px) {
    #ftech-panel-new-ticket,
    #ftech-panel-check-status {
        padding: 20px 16px 24px;
    }
    .ftech-form-tabs { flex-direction: column; gap: 2px; }
}

/* ── Header ── */
.ftech-form-header {
    margin-bottom: 28px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--ftech-border);
}

.ftech-form-header h2 {
    font-size: 22px;
    font-weight: 700;
    margin: 0 0 6px;
    color: var(--ftech-dark);
    letter-spacing: -0.02em;
}

.ftech-form-header p {
    font-size: 14px;
    color: var(--ftech-text-light);
    margin: 0;
}

/* ── Form Grid ── */
.ftech-form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
    margin-bottom: 6px;
}

@media (max-width: 640px) {
    .ftech-form-grid { grid-template-columns: 1fr; }
}

.ftech-form-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-bottom: 4px;
}

.ftech-form-full { grid-column: 1 / -1; }

.ftech-form-group label {
    font-size: 13px;
    font-weight: 600;
    color: var(--ftech-dark);
}

.ftech-required { color: var(--ftech-red); font-weight: 700; }
.ftech-optional { font-weight: 400; color: var(--ftech-text-light); font-size: 12px; }

/* ── Inputs ── */
.ftech-form-input,
.ftech-form-select,
.ftech-form-textarea {
    width: 100%;
    padding: 11px 14px;
    border: 1.5px solid var(--ftech-border);
    border-radius: var(--ftech-radius-sm);
    font-size: 14px;
    background: var(--ftech-white);
    color: var(--ftech-dark);
    transition: all var(--ftech-transition);
    font-family: inherit;
    line-height: 1.5;
}

.ftech-form-input::placeholder,
.ftech-form-textarea::placeholder {
    color: var(--ftech-text-light);
    opacity: 0.7;
}

.ftech-form-input:hover,
.ftech-form-select:hover,
.ftech-form-textarea:hover {
    border-color: var(--ftech-border-focus);
}

.ftech-form-input:focus,
.ftech-form-select:focus,
.ftech-form-textarea:focus {
    outline: none;
    border-color: var(--ftech-accent);
    box-shadow: 0 0 0 3px var(--ftech-accent-glow);
}

.ftech-form-input.ftech-error,
.ftech-form-select.ftech-error,
.ftech-form-textarea.ftech-error {
    border-color: var(--ftech-red);
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.08);
}

.ftech-form-select {
    appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath d='M2.5 4.5L6 8L9.5 4.5' stroke='%2364748B' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round' fill='none'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
    padding-right: 36px;
}

.ftech-form-textarea { resize: vertical; min-height: 140px; }

.ftech-char-count {
    font-size: 11px;
    color: var(--ftech-text-light);
    text-align: right;
    margin-top: -2px;
}

/* ── File Upload ── */
.ftech-file-upload {
    border: 2px dashed var(--ftech-border);
    border-radius: var(--ftech-radius-sm);
    padding: 28px 20px;
    text-align: center;
    transition: all var(--ftech-transition);
    position: relative;
    cursor: pointer;
    background: var(--ftech-bg);
}

.ftech-file-upload:hover,
.ftech-file-upload.dragover {
    border-color: var(--ftech-accent);
    background: var(--ftech-accent-light);
}

.ftech-file-input {
    position: absolute;
    top: 0; left: 0;
    width: 100%; height: 100%;
    opacity: 0;
    cursor: pointer;
}

.ftech-file-upload-label {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    color: var(--ftech-text-light);
    font-size: 13px;
    pointer-events: none;
}

.ftech-file-upload-label svg { color: var(--ftech-accent); opacity: 0.7; }

.ftech-file-list {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin-top: 10px;
    text-align: left;
}

.ftech-file-item {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    color: var(--ftech-dark);
    padding: 6px 10px;
    background: var(--ftech-white);
    border-radius: 6px;
    border: 1px solid var(--ftech-border);
}

.ftech-muted { color: var(--ftech-text-light); font-size: 12px; }

/* ── Submit Button ── */
.ftech-form-submit {
    display: block;
    width: 100%;
    padding: 14px 28px;
    background: var(--ftech-accent);
    color: var(--ftech-white);
    border: none;
    border-radius: var(--ftech-radius-sm);
    font-size: 15px;
    font-weight: 600;
    cursor: pointer;
    transition: all var(--ftech-transition);
    margin-top: 12px;
    letter-spacing: 0.01em;
}

.ftech-form-submit:hover {
    background: var(--ftech-accent-hover);
    box-shadow: 0 4px 12px var(--ftech-accent-glow);
    transform: translateY(-1px);
}

.ftech-form-submit:active {
    transform: translateY(0);
}

.ftech-form-submit:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    transform: none !important;
    box-shadow: none !important;
}

.ftech-form-submit-secondary {
    background: var(--ftech-dark);
}

.ftech-form-submit-secondary:hover {
    background: #1E293B;
}

/* ── Messages ── */
.ftech-form-messages {
    margin-top: 16px;
    padding: 14px 18px;
    border-radius: var(--ftech-radius-sm);
    font-size: 14px;
    line-height: 1.6;
    animation: ftechSlideIn 0.3s ease;
}

@keyframes ftechSlideIn {
    from { opacity: 0; transform: translateY(-6px); }
    to { opacity: 1; transform: translateY(0); }
}

.ftech-form-messages.ftech-msg-success {
    background: #F0FDF4;
    color: #166534;
    border: 1px solid #BBF7D0;
}

.ftech-form-messages.ftech-msg-error {
    background: #FEF2F2;
    color: #991B1B;
    border: 1px solid #FECACA;
}

/* ── Ticket Status Result ── */
.ftech-ticket-result {
    margin-top: 24px;
    background: var(--ftech-card);
    border: 1px solid var(--ftech-border);
    border-radius: var(--ftech-radius);
    overflow: hidden;
    box-shadow: var(--ftech-shadow-lg);
    animation: ftechSlideIn 0.3s ease;
}

.ftech-result-header {
    background: var(--ftech-bg);
    padding: 16px 24px;
    border-bottom: 1px solid var(--ftech-border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
}

.ftech-result-header h3 { margin: 0; font-size: 16px; font-weight: 700; color: var(--ftech-dark); }

.ftech-result-badge {
    display: inline-block;
    padding: 3px 12px;
    border-radius: 50px;
    font-size: 11px;
    font-weight: 700;
}

.ftech-result-badge-new { background: #FEF3C7; color: #92400E; }
.ftech-result-badge-open { background: #DBEAFE; color: #1E40AF; }
.ftech-result-badge-in_progress { background: #FED7AA; color: #9A3412; }
.ftech-result-badge-waiting { background: #E0E7FF; color: #3730A3; }
.ftech-result-badge-resolved { background: #D1FAE5; color: #065F46; }
.ftech-result-badge-closed { background: var(--ftech-bg); color: var(--ftech-text-light); }

.ftech-result-body { padding: 24px; }

.ftech-result-info {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
    margin-bottom: 20px;
}

.ftech-result-info-item { display: flex; flex-direction: column; gap: 3px; }

.ftech-result-label {
    font-size: 11px;
    color: var(--ftech-text-light);
    text-transform: uppercase;
    letter-spacing: 0.06em;
    font-weight: 600;
}

.ftech-result-value { font-size: 14px; font-weight: 500; color: var(--ftech-dark); }

.ftech-result-replies { border-top: 1px solid var(--ftech-border); padding-top: 16px; }
.ftech-result-replies h4 { margin: 0 0 12px; font-size: 14px; font-weight: 600; }

.ftech-result-reply {
    padding: 14px 16px;
    border-radius: var(--ftech-radius-sm);
    margin-bottom: 8px;
    font-size: 13px;
    line-height: 1.6;
}

.ftech-result-reply-customer { background: #F0F9FF; border-left: 3px solid #3B82F6; }
.ftech-result-reply-agent { background: var(--ftech-accent-light); border-left: 3px solid var(--ftech-accent); }

.ftech-result-reply-meta { font-size: 11px; color: var(--ftech-text-light); margin-bottom: 6px; font-weight: 500; }

/* ── Responsive ── */
@media (max-width: 640px) {
    .ftech-form-lang-bar { flex-direction: column; align-items: flex-start; }
    .ftech-result-info { grid-template-columns: 1fr; }
}

/* ── Override Astra input styles for error state ── */
.ftech-form-wrap .ftech-form-input.ftech-error,
.ftech-form-wrap .ftech-form-select.ftech-error,
.ftech-form-wrap .ftech-form-textarea.ftech-error,
.ftech-form-wrap input.ftech-error,
.ftech-form-wrap select.ftech-error,
.ftech-form-wrap textarea.ftech-error {
    border-color: var(--ftech-red) !important;
    border-style: solid !important;
    border-width: 1.5px !important;
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.08) !important;
}